Customer Service Associate

About The Toro Company

The Toro Company is a Minnesota-based company founded in 1914, focused on providing equipment for environmental maintenance and community involvement. With a global reach, The Toro Company serves both residential and commercial clients.

About the Role

The Customer Service Associate provides frontline support to dealers, distributors, and other business customers for Toro and Exmark products. This role involves order entry and management, handling customer inquiries, researching parts, supporting claims, and resolving order-related issues. The associate will collaborate with internal teams, locations, and systems to deliver accurate information, coordinate actions, and escalate issues as needed.

Key Responsibilities

• Serve as the primary point of contact for dealers, distributors, and business customers via phone, email, and other channels.
• Support recurring Order Services activities, including account maintenance, order exception monitoring and expediting, departmental projects, and other assigned tasks.
• Enter and maintain customer orders, process requests for order changes, returns, credits, and claims.
• Provide timely and accurate information on order status, shipment tracking, product availability, and relevant policies.
• Document customer interactions, actions, and updates in Salesforce.
• Assist with part identification, pricing, availability, and interchangeability research using established systems and resources.
• Research and resolve order, shipment, account, and service-related issues, escalating complex issues to appropriate departments.
• Maintain and update team process documentation, identifying and communicating necessary improvements.

Requirements & Tech Stack

• High school education or GED required.
• Strong data entry and system navigation skills.
• Proficiency in Microsoft Office programs.
• Excellent written and verbal communication skills.
• Tactful in conflict resolution.
• Ability to manage a large workload through multi-tasking, prioritization, and organization.
• Ability to work effectively in high-pressure, fast-paced environments.
• Ability to make a valuable contribution to team objectives.
• Punctual and demonstrate reliable attendance.
• This position is based at The Toro Company's Bloomington, Minnesota facility.
• Following training and based on performance, employees may be eligible for remote work up to two days per week.
• Department coverage hours: 7:30 AM to 5:00 PM, Monday through Friday.
• Work is performed in a professional office environment, primarily involving computer-based work and customer interaction via phone and email.

Qualifications

• Legally authorized to work in the United States. Sponsorship or visa transfer is not available.