Grocery Associate

About the Role

Assists the department manager in reaching sales and profit goals. Replenishes product throughout the store. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Values diversity and supports an inclusive environment.

Key Responsibilities

• SERVICE (70%):

• Creates an environment that enables customers to feel welcome, important, and appreciated to help build and retain customer confidence and loyalty.

• Ensures the department is merchandised per plan.

• Delivers daily conditions that meet company expectations for:

• At shelf product availability

• Freshness

• Product rotation

• Inventory levels

• Stocking (including maintaining POG integrity and shelf price tags/signage)

• Ordering

• Cooler/freezer conditioning

• Offers customers assistance in finding or suggesting product.

• LEADERSHIP (10%):

• Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information.

• Adheres to all local, state, and federal laws, and company guidelines.

• FINANCIAL (10%):

• Maintains an awareness of inventory/stocking conditions and reports any discrepancies.

• Reviews/inspects products for quality and freshness and takes appropriate action.

• Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.

• COMPLIANCE/SAFETY (10%):

• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.

• Adheres to all regulatory compliance requirements pertaining to:

• Food safety

• United States Department of Agriculture (USDA)

• Country of Origin Labeling (COOL)

• Department of Agriculture (DOA)

• Executes all product recalls and withdrawals in a timely manner, ensuring all items are secured and removed from customer access.

• Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.

• Notifies management of customer or employee accidents.

• Reports all safety risks, issues, and illegal activity (robbery, theft, or fraud).

• Ensures adherence to wage and hour policies and regulations.

• Cultivates a culture of safety within the store.

• Ensures self and all associates are working safely and have received necessary safety training.

• Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment (PPE) is available and utilized by all associates executing tasks within the department, as required.

• Ensures equipment is in good repair; reports and assists with remediation (e.g., lock out/tag out of equipment) of safety hazards within the department.

Qualifications

• Required Education: High School / GED
• Required Language(s): English
• Preferred Language(s): Spanish
• Relevant Experience: 0 - 3 years supervisory experience.
• Knowledge, Skills & Abilities:
• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.

Physical Demands & Working Conditions

• Physical Demands: Regularly required to stand or walk, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements. Frequently required to reach, carry, push, or lift loads up to 50 lbs. Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.
• Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety Risk Factors: Frequently required to twist back/neck, walk on slippery/cluttered floors, work with hazardous equipment, and be exposed to sharp objects. Occasionally exposed to loud noise, skin irritants, dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
• Required Equipment: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, material handling equipment (racks, carts, pallet jacks, shopping carts).
• Preferred Equipment: Baler/compactor, box cutter.
• Personal Protective Equipment: Goggles, Gloves, Back Brace.
• Pulling Requirement: 250 lbs.
• Shift(s): Varied shifts.