Patient Service/Front Desk Coordinator

About the Role

• Provide personalized patient experiences through the coordination and management of our front desk during check-in/out.
• This role reports to the Office General Manager.
• Some weekend and evening shifts required.

Key Responsibilities

• Provide patients a personalized check-in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check-in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctor(s) and team members to provide a seamless patient experience.

Requirements & Tech Stack

• Computer Savvy with excellent oral and written communication skills.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best-in-class service to patients and office staff.
• Flexible, nimble, and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Professional attitude and ability to problem-solve and respond to patient service requests.
• No optical experience required; training will be provided.