Front Desk Sales Associate

About the Role

SEV SKIN is a leading medical aesthetics brand seeking an energetic, sales-minded Front Desk Sales Associate passionate about creating exceptional client experiences. This role is a client experience and sales position focused on connecting with people, achieving goals, and contributing to a fast-paced clinic's success.

Key Responsibilities

Sales and Client Engagement

• Promote SEV SKIN services, packages, memberships, promotions, and retail products.
• Identify client needs and confidently recommend appropriate services and upgrades.
• Educate clients on available treatments, pricing, and promotions.
• Work toward individual sales goals while supporting clinic performance.
• Build lasting client relationships through personalized and knowledgeable service.

Front Desk and Client Experience

• Welcome clients and provide a polished experience.
• Manage client check-in, check-out, and payment processing accurately.
• Book, modify, and cancel appointments with attention to detail.
• Answer calls, emails, and voicemail messages promptly and professionally.
• Address client questions and concerns with care, urgency, and professionalism.
• Use SEV SKIN’s booking and client-management systems accurately and efficiently.

Clinic and Team Support

• Complete opening and closing responsibilities.
• Maintain a clean, organized, stocked, and welcoming front-desk environment.
• Assist with transitional treatment-room cleaning.
• Monitor supplies and communicate inventory needs.
• Participate in required service, systems, and sales training.
• Support new team members by modeling SEV SKIN’s service and selling standards.
• Assist with other clinic responsibilities as directed.

Requirements & Tech Stack

• SEV SKIN’s booking and client-management systems
• Computers
• Payment processing systems

Qualifications

• A sales-driven mindset and confidence recommending services and products.
• A natural ability to connect with people and create memorable experiences.
• Strong communication, customer service, and active-listening skills.
• Excellent attention to detail and the ability to multitask.
• Comfort using computers, booking platforms, and client-management systems.
• Basic math skills and the ability to process payments accurately.
• Reliability, punctuality, and consistent attendance.
• The ability to work independently and as part of a collaborative team.
• Weekend availability is required.
• Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.

Pay Range

• $18 - $20 USD per hour