Retail Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This role requires engaging with customers in a courteous and friendly manner, maintaining a clean work area, and ensuring proper merchandise presentation. Associates will perform a range of functions across all areas of the store as business needs require, and may be asked to perform additional tasks to achieve customer service and operational goals.

Key Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a safe and secure shopping environment.
• Ensure clear egress to emergency exits and immediately report or correct any unsafe conditions.
• Treat all customers and associates with respect, courtesy, and professionalism.
• Assist customers by being register-trained, helping with merchandise, and answering questions politely and knowledgeably.
• Greet all customers with eye contact, a smile, and a "hello," and say "thank you" with every register transaction.
• Provide prompt and efficient responses to customers, responding to Customer Service calls immediately.
• Handle customer issues courteously and helpfully, involving Store Leadership when necessary.
• Represent and support the Company brand at all times.
• Perform cleaning tasks including sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items according to company best practices and presentation guidelines.
• Understand and apply Loss Prevention Awareness programs, including the Shortage Highway and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification for approvals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, including voids and offline procedures.
• Maintain high awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to perform role efficiently and maximize productivity by executing Store best practices and minimizing workflow steps.

Requirements & Tech Stack

• PDTs
• Registers
• PCs

Qualifications

• Ability to effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.