Early Morning Stock Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores. As an Early Morning Stock Associate, you will be responsible for ensuring customers have a positive shopping experience and maintaining merchandise presentation.

Key Responsibilities

• Understands and practices safe behaviors, maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Corrects or reports any unsafe conditions or practices to Store Leadership immediately.
• Treats all Customers and Associates with respect and courtesy, being friendly and professional at all times.
• Assists Customers in any way necessary, including being register-trained, assisting with merchandise, and answering questions.
• Greets all Customers with eye contact, a smile, and a "hello." Says "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers, responding to Customer Service calls immediately.
• Handles Customer issues courteously and helpfully, escalating to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites newly received merchandise receipts to the sales floor with urgency, merchandising items according to company best practices and presentation guidelines.
• Maintains merchandise and brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification for approval of disposals.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity.

Requirements & Tech Stack

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• No specific qualifications explicitly stated beyond the requirements and skills.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution