Retail Associate

Key Responsibilities

• Ensures customers have a positive shopping experience by making eye contact, smiling, and greeting them courteously and in a friendly manner.
• Treats fellow associates with respect, maintaining a friendly and professional demeanor.
• Follows company best practice standards efficiently in all work centers.
• Maintains a clean work area at all times.
• Ensures proper merchandise presentation.
• Performs a variety of functions in all areas of the store as business needs require.
• Participates in tasks assigned during working hours.
• May perform additional tasks if they help achieve operational and customer service goals.

Essential Functions

• Prioritizes safety and practices safe behaviors in all actions.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Keeps exit routes clear of obstructions and reports any unsafe conditions or practices to Store Leadership immediately.
• Greets all customers with eye contact, a smile, and a "hello" throughout the store.
• Says "thank you" with every register transaction.
• Assists customers with merchandise and answers questions politely and knowledgeably.
• Is register-trained.
• Provides prompt and efficient responses to customers.
• Responds to customer service calls immediately.
• Handles customer issues courteously and helpfully, involving Store Leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas (front-end, sales floor, restrooms).
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily assigned sizing and recovery according to company best practices to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with urgency, merchandising items according to monthly presentation guidelines.
• Maintains familiarity with merchandise and brands within departments to assist customers.
• Understands the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, proper processing, and notification of Store Leadership for approvals.
• Follows all policies and procedures for cash, check, charge card, refund transactions, voids, and offline procedures.
• Maintains high awareness and accuracy when handling tenders.
• Demonstrates a sense of urgency to perform their role efficiently.
• Maximizes productivity by executing store best practices and minimizing steps in their workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications & Skills

• Must communicate effectively with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates working Stockroom shifts must be able to regularly push, pull, and lift more than 20 pounds.