CLUB Customer Service Associate Full Time

About the Role

The CLUB Customer Service Outfitter provides world-class customer service for guests, presenting the benefits of becoming a CLUB Member. This role requires product expertise while executing account servicing and other CLUB processes, including member acquisition, CLUB sales, customer experience enhancement, peer coaching, and regulatory compliance.

Key Responsibilities

• Supports world-class customer service and ensures a pleasant and productive shopping experience.
• Proactively greets customers, offering CLUB Membership opportunities or enhancing the experience for current members.
• Executes all CLUB operational and compliance programs.
• Demonstrates products to customers.
• Stays knowledgeable of advertised sales.
• Assists in meeting metric goals and objectives for self and the store.
• Maintains accurate CLUB inventory and keeps the CLUB Booth clean and organized.
• Provides the full CLUB Member experience, including service processes like processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Offers peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business needs.

Requirements & Tech Stack

• High school diploma or equivalent experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Physical Requirements

• Stand and/or walk during shift to assist customers.
• Hear well enough to constantly communicate with others.
• Constantly repeat motions involving wrists, hands, and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of work.
• Light work involving lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, or step stools.
• Occasionally work in noisy environments.

Independent Judgment

• Performs tasks under general supervision using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required.
• Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical, Dental, Vision.
• Health Savings Account, Flexible Spending Account.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays, Paid vacation, Paid sick time.
• Bass Pro Cares Fund.