Customer Service Representative

About the Role

As a Customer Service Representative with a focus on Video Repair at Spectrum, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Your work will strengthen connections between Spectrum and our customers.

Key Responsibilities

• Learn about core TV products, services, and billing processes to provide knowledgeable and timely customer service.
• Represent a Fortune 100 company and be the voice of Spectrum.
• Troubleshoot and resolve technical issues related to cable and video services.
• Interact with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more.
• Resolve TV inquiries while creating best-in-class customer experiences.
• Work in an open, friendly environment with a supportive, energetic team.
• Answer calls, resolve issues, navigate computer systems, and learn about the business.

Requirements & Tech Stack

• Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
• Evening and Weekend Availability Required.
• Work in an in-office position located in Cheektowaga, NY.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.
• MS Office.
• Computer skills.
• Typing.
• Communication skills.
• Organization skills.
• Time management skills.
• Multi-tasking abilities.
• Customer service skills.
• Dependable, professional, solution-oriented, results-driven, resilient.

Qualifications

• Education: High school diploma or equivalent.
• Experience:
• 6+ months of customer service experience.
• 1+ year working with computers and software applications.
• 6+ months of heavy volume phone experience in customer service or a call center.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Base pay for this position generally is between $20.00 and $25.25.

The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.