Auto Claims Desk Adjuster Hybrid
Liberty Mutual Insurance
Oviedo, FL0–3 yrs58m agovia LinkedIn
About the Role
Launch your Auto Claims career with a Fortune 100 Company. No claims experience needed, paid training & licensing included. This is a hybrid role requiring a minimum of 2 in-office days per month, with additional in-person training during the first 6 months. Applicants must live within 50 miles of the Orlando, FL office.
Key Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish.
- Speak to and engage customers who have been in an accident and need assistance.
- Adapt well to different environments, schedules, and customer needs.
- Deliver on the Liberty Mutual promise to customers.
Requirements & Tech Stack
- Customer-centricity
- Problem-solving skills
- Organizational skills
- Time management skills
- Strong typing capabilities
- Multi-tasking capabilities
- Ability to utilize multiple systems during virtual training and to handle/process claims.
- General understanding of overall claim operations and key stakeholders.
- Operate in a structured paperless work environment.
Qualifications
- An engaging, outgoing personality and passion for helping customers.
- Ability to think critically, use resources, and seek answers when needed in a virtual environment.
- Excellent oral, written, decision-making, and organizational skills.
- College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
- Only open to US-based employees.