Customer Service Associate Tech Support (33645)
Myticas Consulting
Oak Brook, IL0–2 yrs1h agovia LinkedIn
About the Role
Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.
- Title: Tech Support/CSA
- Contract: W2
- Length: 6+ months Contract/Contract to Hire
- Rate: $18/hr
- Location: Fully remote
- Client Location: Chicago, IL (All work done on CST hours)
- Start Date: 9/21/2026
Training Schedule
- First three weeks: 9:00 AM–6:00 PM, Monday–Friday, Central Time.
Post-Training Shifts
- Central Time 11:00 AM–8:00 PM, Monday–Friday
- 10:00 AM–7:00 PM, Monday–Friday
- 7:00 AM–4:00 PM, Saturday–Wednesday
Overnight Shift Options
- 4, 10-hour shifts, 11:00 PM–9:00 AM (CST) Wednesday–Saturday
- Saturday–Tuesday
Key Responsibilities
- Provide Tier 1 technical support for software, hardware, and connectivity issues.
- Assist with password resets, software installations, VPN setups, and general troubleshooting.
- Escalate complex issues to senior team members when necessary.
- Maintain clear, professional communication in both Spanish and English across all customer interactions.
- Manage support requests via phone, email, and chat simultaneously.
- Accurately log cases in tools like ServiceNow and Zendesk.
Requirements & Tech Stack
- Experience in a high call volume Tier 1 or 2 setting.
- Ability to troubleshoot software, hardware, and network issues.
- Experience with Learning Management Systems such as Canvas, Blackboard, or Moodle would be helpful.
- Ability to support multiple customers via email, phone, and chat.
- Experience with tools like ServiceNow and Zendesk.
Qualifications
- Fluency in Spanish and English (written and spoken).
- Strong customer service and communication skills.
- Ability to quickly adapt to new tools, systems, and processes.
- Self-directed learner.
- Team-oriented with a willingness to learn and grow.
- Flexibility to work 1st or 2nd shift schedules.
- Tech support in a college or university setting would be helpful.