Sales Representative

About the Role

This is a hands-on program facilitated by a dedicated sales leader who will teach, coach, and provide feedback to the Sales Apprentice. The program aims to equip the apprentice to fulfill the requirements of their future role by learning how to increase sales, penetrate markets, and generate maximum returns. Apprentices will learn to handle complex marketing challenges, including explaining technical aspects of roofing systems, selling against competition, and navigating customer perceptions. This is a two-year apprenticeship designed for growth within the organization, with a focus on achieving weekly, monthly, and yearly objectives.

Key Responsibilities

• Promotes, sells, and secures orders from prospective customers through a relationship-based approach.
• Demonstrates products and services to potential customers and assists them in selecting those best suited to their needs.
• Provides high-quality customer service to accounts with invoice-related questions via phone, email, and/or in-person meetings.
• Establishes, develops, and maintains business relationships with current and prospective customers in the assigned territory/market segment to generate new business.
• Makes telephone calls, in-person visits, and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales efforts with marketing, sales management, accounting, logistics, and technical service groups.
• Analyzes territory/market potential and determines the value of existing and prospective customers to the organization.
• Creates and manages a customer value plan for existing customers, highlighting profile, share, and value opportunities.
• Identifies advantages and compares organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Stays abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends by reading pertinent literature and consulting with marketing and technical service areas.
• Participates in trade shows and conventions.
• Other duties as assigned.

Job Expectations

The basic responsibility of a Garland apprentice is to represent Garland to all customer accounts in a designated geographic territory. The purpose is to obtain optimum distribution of products by reaching and exceeding performance objectives. Apprentices will manage the company’s business in each territory and coordinate efforts with their reporting sales representative and Regional Manager.

Qualifications

• Possession of at least a high school diploma is required; a post-secondary degree is preferred.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
• Must be results-orientated and able to work both independently and within a team environment.
• Must possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications and contact management software.
• Must possess a valid driver’s license.
• Must be able to travel to client meetings.