Crew Member/Bartender

About the Role

Bars & Recreation is a Milwaukee-based company operating diverse entertainment brands. They prioritize exceptional guest experiences, continuous improvement, and a collaborative, team-driven culture. They are seeking energetic, hardworking, positive professionals committed to caring for each other and their guests.

Job Description

Crew Members serve as primary hospitality ambassadors, ensuring guests have fun, safe, and memorable visits. They are assigned to different locations and must adapt their style to meet venue-specific needs.

Key Responsibilities

• Warmly greet guests and welcome them into establishments.
• Guide guests through venue offerings, highlighting key features.
• Make personal connections with guests.
• Lead with a hospitality mindset.
• Take food/drink orders using TOAST handhelds.
• Run food/drink orders to/from bars and kitchens.
• Learn Quick Service steps at The New Fashioned.
• Maintain knowledge of facility technologies (e.g., power tools, pour wall, POS system, Check-In programs, hyperbowling system, Singa karaoke tablets).
• Collect payment and create credit card authorized tabs on the POS system.
• Deliver activity-specific equipment.
• Train guests in activities such as axe throwing, deck shuffleboard, mini golf, karaoke, hyperbowling, dartball, deck curling, game show, and painting.
• Teach guests how to safely use activity equipment.
• Participate in continual training programs and new experience activations.
• Participate in offsite events.
• Monitor safety and provide guidance for children during specific hours/locations.
• Market and promote special offerings, add-ons, and upsell opportunities.
• Set up/deliver special orders, upgrades, and add-on orders.
• Perform regular table touches and section host duties.
• Take guest photos at the end of their experience (where applicable).
• Clearly explain and enforce house and safety rules.
• Report guest issues immediately for resolution.
• Keep track of reservation times.
• Clear and reset lanes/courts/courses/tables/suites.
• Change axe targets, requiring carrying wood and using power tools.
• Paint boards and maintain equipment.
• Clean and maintain the facility regularly (sweeping, mopping, dusting, sanitizing, bathroom cleanliness, etc.).
• Demonstrate exemplary, positive employee behavior.
• Perform other duties as assigned by operational leadership.

Additional Tasks When Bartending

• Warmly greet guests and welcome them to the bar.
• Ensure the bar is fully stocked, organized, clean, and safe.
• Demonstrate knowledge of all cocktail recipes and beer, wine, and spirit offerings.
• Mix traditional and creative cocktails while engaging positively with guests.
• Pour accurately and serve drinks quickly, maintaining standards and quality.
• Properly open, date, and store wine.
• Verify identification and age requirements for alcohol service.
• Build rapport with guests to create a positive atmosphere.
• Make suggestions based on guest tastes and preferences.
• Follow all recommendations and requirements of the Responsible Beverage Server Course.
• Perform regular bussing tasks (stocking, trash, recycling, dishes, etc.).
• Clean and maintain the behind-the-bar area regularly.
• Accurately test and label all sanitation products.
• Provide guests with hospitality.
• Perform other duties as assigned by operational leadership.

Job Location and Tier

• Tier 1 On-site Employee.
• Employees rotate around various facilities to support the team.
• Reliable transportation is required.

Time Commitment

• Seeking Crew Members available on Fridays and Saturdays.
• Full and open availability on Saturdays is required for scheduling.

Requirements & Tech Stack

• Hospitality, food/beverage service, or retail experience.
• Ability to carry up to 50 lbs.
• Ability to climb stairs.
• Ability to work in a fast-paced environment.
• Ability to work at least two shifts per week, one being a Saturday shift.
• Willingness to complete an online Responsible Beverage Server Course and submit proof of completion.
• Ability to hold and speak clearly into a microphone in front of small and large groups.
• Ability to facilitate activities for children at allowed establishments during specific hours.
• Ability to operate a point-of-sale system and accurately conduct credit card transactions.
• Ability to handle fast-paced shifts and be standing for 4-10 hours.
• Ability to hold an axe with one or both hands overhead.
• Comfortable using power tools including drills.
• Comfortable carrying, using, and standing on a 6-foot ladder.
• Ability to read, understand, and follow the Bars & Recreation Employee Handbook.

Qualifications

• Preference for candidates who are at least 21 years old.
• Must have a high school diploma or GED.
• Preference for candidates with similar activity host experience (e.g., emcee, hotel/resort/cruise/banquet host, camp counselor, trivia master, concierge) and/or experience bartending in a fast-paced environment.
• Additional Thursday and Friday availability is preferred.

A Successful Crew Member Is

• Energetic, friendly, confident, and guest focused.
• Able to charm guests while enforcing safety rules.
• A team player who seeks out job tasks and ways to contribute.
• A guest-centered driven employee who can provide a hospitable experience from start to finish.
• Committed to suggestive selling and upselling.