Patient Services Representative

About the Role

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and MWEC Central Billing department.

Key Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
• Verify insurance
• Obtain pre-authorizations
• Check patients in and out
• Triage
• Respond to patient inquiries
• Maintain charts

Requirements & Tech Stack

• EHR

Qualifications

• High school graduate, or equivalent
• Previous medical office experience and knowledge in medical coding/billing is preferred

Physical Demands and Work Environment

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.