Parts Specialist

Key Responsibilities

• Provide a high level of service to all retail and installer customers.
• Support store management in completing assigned tasks.
• Follow and promote company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers promptly, courteously, and assist with merchandise selection.
• Assist managers and/or installer service specialists with professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store:
• Answer calls according to company policy.
• Accurately look up parts and quote prices.
• Recommend premium and related items.
• Offer the Low-Price Guarantee.
• Maintain and secure the cash drawer accurately.
• Accept cash and/or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, following company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operational tasks, including:
• Completing image maker and planogram updates.
• Freight receival, stocking shelves, fronting and facing, cleaning.
• Preparing new, core, and warranty merchandise returns for shipment to the distribution center.
• Assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing required training and meeting company requirements.
• Perform in-store services for customers (where permitted by law), such as:
• Installing wipers.
• Testing and charging batteries.
• Testing charging systems.
• Scanning vehicle trouble codes.
• Replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
• Perform all other duties as assigned.

Requirements & Tech Stack

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Multitask, handling customers on the phone and in the store simultaneously.
• Bilingual candidates encouraged to apply.
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
• ASE certification is desired.
• Fluency in multiple languages is desired (Spanish is highly desired).
• Driving record must meet company mandated driving eligibility requirements for delivery driving.

Qualifications

• Completion of corresponding training for operating brake lathe and other store test equipment.