Parts Specialist-3

About the Role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Key Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints.
• Assist with daily operational tasks, including freight receiving, stocking shelves, fronting and facing, cleaning, and preparing new, core, and warranty merchandise returns for shipping.
• Assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after corresponding training and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
• All other duties as assigned.

Requirements & Tech Stack

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Valid driver's license. (Implied by driving duties)
• Driving record must meet company mandated driving eligibility requirements. (Implied by driving duties)
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service. (Desired)
• ASE certification. (Desired)
• Fluency in multiple languages (Spanish is highly desired).

Compensation

• Pay Range: $17.13 - $23.50 per hour.
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation may include annual, quarterly performance bonuses, or premiums paid per hour in specific circumstances (based on schedule, facility, season, or specific work performed).

Career Growth & Benefits

• Proven track record of growth and stability.
• Strong promote-from-within philosophy.
• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth