Manager In Training (08702)

About the Role

We are seeking a motivated and ambitious Manager In Training to join our team in Monterey, United States. This exciting opportunity is designed for individuals who are eager to develop their leadership skills and grow into a management role within our organization.

Key Responsibilities

• Participate in a comprehensive training program to learn all aspects of our business operations.
• Assist in day-to-day management activities under the guidance of experienced managers.
• Develop and implement strategies to improve efficiency and productivity.
• Collaborate with team members to achieve departmental goals and objectives.
• Contribute to creating a positive work environment and fostering team morale.
• Learn and apply company policies, procedures, and best practices.
• Assist in customer service operations and resolve customer inquiries or complaints.
• Support inventory management and stock control processes.
• Participate in staff training and development initiatives.
• Analyze performance metrics and contribute to performance improvement plans.
• Be responsible for everything that happens during your shift, including cost controls, inventory control, cash control, and customer relations.
• Set the example and follow ALL policy and procedures 100% of the time, expecting the same from your crew.
• Manage cash control, food management, and work to a schedule.
• Ensure perfect image and adherence to standards.
• Provide great customer service, ensuring attendance & punctuality.
• Maintain store cleanliness.
• Support marketing efforts and profitability.
• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility.
• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

Requirements & Tech Stack

• Judgment
• Math skills (ability to add, subtract, multiply, and divide accurately and quickly, may use calculator; must be able to make correct monetary change)
• Ability to multitask
• Communication Skills:
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
• Valid driver's license with safe driving record meeting company standards.
• Access to insured vehicle which can be used for delivery.
• Proficiency in basic computer applications (e.g., Microsoft Office suite)

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field preferred.
• 0-2 years of work experience, preferably in a customer-facing role.
• Strong leadership potential and eagerness to learn and grow professionally.
• Excellent communication and interpersonal skills.
• Proven problem-solving abilities and analytical thinking.
• Strong time management and organizational skills.
• Customer service orientation with a focus on delivering exceptional experiences.
• Ability to work flexible hours, including evenings and weekends as required.
• Willingness to work at different locations within the Monterey area.
• Knowledge of or interest in our industry is a plus.

Work Conditions & Physical Requirements

• Exposure to: Varying and sometimes adverse weather conditions, in-store temperatures ranging from 36 to 90+ degrees, sudden changes in temperature, food odors, cornmeal dust, cramped quarters, hot surfaces/tools up to 500+ degrees, sharp edges and moving mechanical parts.
• Sensing: Talking and hearing on telephone, near and mid-range vision, depth perception, ability to differentiate between hot and cold surfaces, far vision and night vision for driving.
• Temperaments: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
• Physical Requirements:
• Standing: Most tasks performed from a standing position. Work surfaces between 36" and 48" high.
• Walking: For short distances. Delivery personnel must travel between the store and delivery vehicle, and from the vehicle to the customer's location.
• Sitting: Paperwork normally completed in an office at a desk or table.
• Lifting: Up to 50 pounds for bulk product deliveries. Cases usually lifted from floor and stacked onto shelves up to 72" high. Large cans (3 lbs 7 oz) carried from workstation to storage. Pizza sauce (30 lbs) carried from storage to front of store. Trays of pizza dough (approx. 12 lbs per tray) carried over short distances. During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.
• Carrying: Large cans, pizza sauce, trays of pizza dough, pizzas and beverages.
• Pushing: To move trays on dollies (up to 7.5 pounds of force). Trays may also be pulled.
• Climbing: Infrequently navigate stairs or climb a ladder. May be required to navigate five or more flights of stairs during delivery.
• Stooping/Bending: Forward bending at the waist necessary at pizza assembly station. Also present at front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and clean low areas.
• Reaching: Performed continuously; up, down, and forward. Above 72" occasionally to turn on/off oven controls, change prices on signs, lift/lower objects. Down to scoop cornmeal, wash dishes. Forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Driving: Deliver pizzas within a designated delivery area.
• Hand Tasks: Eye-hand coordination essential. Use of hands is continuous. Frequently activities require one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Manipulate a pizza peel. Frequent and/or forceful pinching for assembling pizza boxes. Grasp cans, phone, pizza cutter, pizza peel, and pizza boxes.

Advancement

Many team members began careers as delivery drivers and are now successful Domino's franchise owners. Opportunities exist from assistant manager to general manager, general manager to franchisee or Manager Corporate Operations.