Custome Service & Sales Representativ

Customer Service & Sales Representative – REMOTE

Role Description

This part-time remote role supports SPE UM SC’s engagement and outreach activities. Responsibilities include responding to inquiries from students and external contacts via email, social media, and other communication channels, ensuring timely and professional support.

Key Responsibilities

• Providing information about events and initiatives.
• Guiding members through registration or sign-up processes.
• Maintaining accurate records of interactions.
• Promoting membership, programs, and sponsorship opportunities.
• Conducting basic follow-ups with prospective partners.
• Collecting feedback to improve services.
• Collaborating with the committee to help prepare simple reports on member engagement.
• Supporting ongoing communication campaigns.

Qualifications

• Strong Communication skills, including clear written and verbal interaction in English.
• Customer Service abilities, with a focus on responsiveness, empathy, and problem-solving.
• Sales skills to support membership promotion, event participation, and outreach to potential sponsors or collaborators.
• Analytical Skills to interpret basic engagement data, feedback, and trends.
• Foundational Finance awareness for handling simple budgeting, sponsorship discussions, or tracking payments.
• Organizational and time management skills to handle multiple remote tasks and meet deadlines.
• Comfort using digital tools and social media platforms for communication and promotion (e.g., email, Facebook, Instagram, spreadsheets).
• Current student or recent graduate in engineering, sciences, business, or related fields is preferred.
• Prior experience in customer-facing or sales roles is an advantage but not required.