Sales Support

Sales Support Coordinator

BILLY Footwear

About the Role

BILLY Footwear is seeking an organized, motivated, and curious Sales Support Coordinator to join our growing sales team. This is an early-career opportunity for individuals interested in sales, account management, sales operations, or the footwear and consumer products industry. This role goes beyond administrative support, offering ownership of key processes that ensure the sales organization's success.

Key Responsibilities

• Sales Sample Program: Own the organization, tracking, preparation, and shipment of sales samples for customer meetings, presentations, and trade shows.
• POP & Retail Marketing Materials: Own the organization, inventory, and distribution of BILLY point-of-purchase and retail marketing materials, including catalogs, slat wall branding, window decals, and other in-store assets. Track inventory and coordinate materials for wholesale partners based on their needs and eligibility.
• Sales CRM & Account Information: Help ensure Pipedrive and customer records are accurate, current, and actionable for the sales team.
• New Account & Order Coordination: Support new wholesale account setup, item setup, product information, order entry, and required documentation from initial setup through launch.
• Sales Team Coordination: Help keep customer follow-ups, sales materials, reporting, meeting action items, and important deadlines organized and moving forward.
• Customer Experience: Serve as a reliable point of contact for basic wholesale customer needs and coordinate internally to ensure requests are addressed quickly and professionally.

What You’ll Learn

• How wholesale and national retail accounts operate within the footwear industry.
• Account management, customer communication, and relationship building.
• CRM and sales pipeline management.
• Sales reporting, forecasting, and understanding business performance.
• Product launches, seasonal selling, trade shows, and customer presentations.
• Working cross-functionally with Sales, Marketing, Product, Operations, Customer Service, and Finance.

Growth & Career Development

This role is designed to provide a strong foundation for individuals beginning a career in sales or sales operations. Opportunities may arise to take on increased responsibility in areas such as: Sales Support Coordinator → Account Development & Customer Onboarding / Sales Operations Specialist → E-Commerce & DTC → Marketing & Brand Support. Career growth will be based on demonstrated performance.

Requirements & Tech Stack

• Pipedrive
• Excel
• PowerPoint
• CRM platforms

Qualifications

• Bachelor's degree or equivalent combination of education and experience; recent graduates are encouraged to apply.
• Strong organization and attention to detail.
• Clear and professional written and verbal communication skills.
• Comfortable learning new technology and systems.
• Ability to manage multiple priorities and follow through on commitments.
• Curious, proactive, and willing to ask questions and learn.
• Comfortable working collaboratively while gradually taking on greater independent responsibility.
• Previous retail, customer service, internship, campus leadership, or sales experience is helpful but not required.
• Interest in footwear, consumer products, retail, sales, or account management is a plus.

Compensation & Benefits

• Compensation: $25-$30/hour, depending on experience.
• Benefits:
• Medical, Dental, Vision, LTD, Life Insurance (100% Paid for by BILLY Footwear).
• PTO, Floating Holidays, as well as Holiday Pay.