Bilingual Retail Sales Associate

About the Role

• Represent and promote Reliant Energy services at retail.
• Engage with customers and drive new enrollments.
• Work in a fast-paced retail environment.

Key Responsibilities

• Sell products and services in a retail store, kiosk, and/or event environments.
• Promote Reliant electricity plans to consumers.
• Help customers lower energy costs.
• Identify customer needs and handle objections.
• Build strong relationships with customers and teammates.
• Work together to hit goals and celebrate wins.
• Maintain professional interaction with customers and employees.
• Meet or exceed personal sales goals on a monthly basis.
• Welcome customers and offer assistance.
• Direct customers by escorting them to displays, assessing needs, and suggesting products.
• Advise customers by providing information on products and services.
• Help customers make selections by building confidence.
• Accurately document and report sales.
• Contribute to team effort by accomplishing related results.
• Accurately track and communicate all activity to Retail Operations.
• Ensure work station/kiosk is clean, well-organized, functional, and presentable.
• Submit all paperwork completely and accurately.
• No door-to-door, cold calling, or telemarketing.

Requirements & Tech Stack

• Fluent in both English and Spanish (able to read, write, and speak Spanish).
• Strong experience in retail/event sales or event marketing.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work as part of a team and independently.
• Comfortable with physical tasks such as lifting, setup and teardown of events.
• Reliable transportation and willingness to travel to event locations.
• Flexible availability needed, including evenings, weekends, and holidays.
• Demonstrated knowledge of products and services.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to multi-task in a fast-paced, team environment.
• Ability to maintain customer confidentiality.

Qualifications

• High school diploma or equivalent required.
• Six (6) months prior sales, retail, telecom or marketing experience.

Compensation & Benefits

• Earn $1,000-$1,350/week on average with base pay & uncapped commission.
• Commission-based pay, with a $14.00/hr guarantee.
• Next-day pay via Daily Pay.
• Career advancement through internal promotions.
• Health benefits, paid time off, and 401k with company match.