Genesys Developer
Infosys
Bengaluru East, Karnataka, India2h agovia LinkedIn
Key Responsibilities
- Lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages: problem definition, diagnosis, solution design, development, and deployment.
- Review proposals prepared by consultants, provide guidance, and analyze solutions defined for client business problems to identify potential risks and issues.
- Identify change management requirements and propose a structured approach to clients for managing change using multiple communication mechanisms.
- Coach and create a vision for the team, provide subject matter training for focus areas, and motivate and inspire team members through effective and timely feedback and recognition for high performance.
- Be a key contributor in unit-level and organizational initiatives with the objective of providing high-quality, value-adding consulting solutions to customers, adhering to the guidelines and processes of the organization.
Requirements & Tech Stack
- Internet of Things (IOT)
- Contact Center
- CC/ Contact Center Genesys
- Network
- Contact Center
- Good knowledge on software configuration management systems
- Logical thinking and problem-solving skills
- Ability to collaborate
- Knowledge of SDLC and agile methodologies
Qualifications
- Strong business acumen, strategy, and cross-industry thought leadership
- Awareness of latest technologies and Industry trends
- Two or three industry domain knowledge
- Understanding of the financial processes for various types of projects and the various pricing models available
- Client Interfacing skills
- Project and Team management