Sales Associate

About the Role

The Sales Associate is a full-time, on-site role based in Mumbai. This role involves calling clients, understanding their wellness needs, and recommending appropriate Reaviva services and packages.

Key Responsibilities

• Manage inquiries in person, via phone, or digital channels.
• Conduct consultations to explain offerings.
• Guide clients through booking and payment processes.
• Maintain accurate records of client interactions.
• Follow up on leads.
• Support promotional activities, including in-center events and campaigns.
• Collaborate with the wellness team to ensure a consistent client experience.
• Provide product and service information.
• Meet individual and team sales targets.

Qualifications

• Client relationship and sales skills, including consultative selling, upselling, and cross-selling to match services with client needs.
• Strong communication and interpersonal skills to engage diverse clients, explain holistic health offerings clearly, and build long-term relationships.
• Skills in handling inquiries, scheduling appointments, and supporting smooth client check-ins and check-outs.
• Comfort with using point-of-sale systems, maintaining client databases, and working with digital tools for follow-ups and reporting.
• Interest in holistic health, wellness, and science-backed treatments, with the ability to learn and communicate service benefits accurately.
• Ability to work on-site in Mumbai, maintain a professional and empathetic demeanor, and collaborate effectively with clinical and wellness staff.
• Previous experience in retail, spa, clinic, or wellness-center sales is preferred but not mandatory.
• Minimum educational qualification: high school diploma; a degree in business, marketing, hospitality, or health-related fields is an advantage.