Support Coordinator, Spine Center Cl

About the Role

• To provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation within the Ambulatory clinic.

Key Responsibilities

• Coordinate multiple appointments with many multi-specialty clinical services.
• Participate in daily clinic preparation processes, including customer service, message distribution, procedure scheduling, encounter registration, and referrals management.
• Assist with all aspects of patient care.
• Answer patient phone calls.
• Verify insurance benefits.
• Prepare charts for clinic.
• Prepare charge tickets for clinic visits.
• Coordinate organization and standardization of Spine Center forms and ensure proper approval.
• Manage document flow in the office, including sorting and distribution of faxes and indexing, batching and sorting of documents to be sent to central medical records.
• Triage patient calls to licensed personnel when medical judgment or advice is warranted.
• Cross-cover front reception: patient arrival, collection and posting of over-the-counter monies, and batch closure.
• Coordinate clinic schedules, patient appointments, and follow-up.
• Obtain authorization and coordinate diagnostic testing for patients as ordered by the Spine Center provider.
• Answers telephones and greets patients.
• Adheres to protecting patient confidentiality.
• Process new referrals in a timely manner, including obtaining required outside medical records, entering demographic information into the computer system and PBAR, providing medical records to the physician/multidisciplinary team for review, providing insurance information to the financial counselor for patient financial clearance, and scheduling the patient in the clinic.
• Schedule patient evaluations in a timely manner while accommodating patient needs, including laboratories, diagnostic testing, and consultations.
• Release patient information to requesting parties following established confidentiality procedures.
• Answer patient inquiries for laboratory results.
• Understands the procedures for scheduling patients and gives proper patient instructions.
• Notifies patients of upcoming appointments in a timely manner.
• Arranges patient clinic appointments as requested by the physician.
• Communicates all changes with patient and case information to all involved personnel.
• Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).
• Works with various hospital personnel to resolve issues and accommodate patients.
• Preps charts for clinic, selection committee, and tumor board (if applicable).
• Assists in clinic with clerical and scheduling needs.
• Assists in translation as needed (if applicable).
• Batches and inputs patient information into the computer and retrieves patient demographic data.
• Scans records into the patient’s electronic chart (KeckCare).
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Delivers and picks up mail as assigned.
• Other duties as assigned.

Requirements & Tech Stack

• Must be comfortable with computers and medical terminology.
• Must work with any and every physician in the Spine Center.
• Cerner
• PBAR
• KeckCare
• IDX (preferred)
• Scheduling software (preferred)

Qualifications

• High School Diploma or equivalent.
• Ability to communicate effectively in English both verbally and in writing.
• Ability to work independently and in a team setting to accomplish duties in a timely manner.
• Degree in a related field (preferred).
• 1 year experience in an acute care or ambulatory care setting (preferred).
• Knowledge of medical terminology (preferred).
• Familiarity with word processing, IDX, Cerner, PBAR and scheduling software (preferred).
• Fire Life Safety Training (LA City) (Required if in LA City, must be obtained within 30 days of hire if no card is present).