Party & Event Host

Key Responsibilities

• Plan, coordinate, and facilitate events, including kids' birthday parties, craft classes, and other events.
• Deliver friendly customer service by assisting customers in finding products.
• Ensure a fast and friendly checkout experience for all customers.
• Complete operational tasks, including truck unloading, merchandise duties, and maintaining store recovery standards.
• Engage with clients of all ages, creating an environment of fun and creativity.
• Demonstrate and instruct participants in craft projects, perform face painting, and other activities.
• Facilitate and implement party add-ons (e.g., goody bags, balloons) to company standards.
• Communicate event details with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans.
• Ensure client satisfaction for scheduled events.
• Uphold company cleanliness and safety standards.
• Set up, break down, and clean before and after each event.
• Assist customers with shopping and locating products.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloads, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs for compliance.
• Interact with others respectfully and positively, promoting the organization’s vision and values.
• Serve as a role model for other Team Members.
• Cross-train in Custom Framing selling and production.
• Participate in daily store cleanliness activities.

Requirements & Tech Stack

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills: written, verbal, nonverbal, and listening.
• Organizational skills.
• Interpersonal skills.
• Creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves using a ladder or similar equipment.
• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate-controlled.
• Possible outdoor work for retrieving shopping carts or during truck unloading.
• Frame shop contains a glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.