Bilingual Customer Service Representative

About the Role

Unicity is seeking a driven and passionate Bilingual Customer Service Representative (English/Spanish) to join their Fort Lauderdale office. This is an entry-level position focused on providing exceptional customer experience and supporting members on their wellness journeys.

Key Responsibilities

• Deliver exceptional, personalized service in both English and Spanish.
• Build and manage customer accounts with accuracy and care.
• Identify customer needs and recommend the right products or services.
• Incentivize growth and retention.
• Process orders, account updates, and handle inventory accurately.

Qualifications

• Fluent in English and Spanish (written and spoken).
• A fast learner who takes initiative.
• Detail-oriented and organized.
• A natural problem-solver with a positive attitude.
• Passionate about helping others.
• Comfortable in a role that blends service, sales, and relationship-building.