Pharmacy Care Representative, Part time

Key Responsibilities

• Customer Service / Patient Care:

• Provide and role-model superior customer service.

• Work closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care.

• Promote and foster "Greet, Ask, and Thank" and H-E-B telephone strategies.

• Direct calls to the appropriate Partner.

• Receive written prescriptions from customers.

• Obtain and verify demographic and profile-related information.

• Receive refill prescription numbers (by phone and at drop-off counter) and obtain profile-related information.

• Process written prescriptions and refill numbers into RXEVO.

• Generate prescription-related paperwork.

• File, retrieve, and maintain prescriptions in the Will-Call area.

• Use RXEVO at the Point of Sale (POS) system; ensure procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.).

• Direct customers to the counseling window for Pharmacist consultation.

• Obtain and return tills from bookkeeping; process customer transactions at the register.

• Maintain manual signature capture receipts; scan into RXEVO in a timely fashion.

• Properly process and clear prepaid prescriptions.

• Ensure all prescription deliveries are finalized; print RX delivery ledger daily.

• Complete contact patient queue.

• File and maintain prescription hard copies.

• Assist Technicians and Pharmacists to ensure complete, efficient production for the shift.

• Participate in and assist with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events.

• Check in and assist customers receiving vaccines using the comprehensive vaccine manager (CVM) tool or other professional services apps.

• May participate in other professional services activities.

• Inventory Management:

• Receive OTC inventory; check delivery for accuracy compared to invoices, contact H-E-B warehouse or vendor if inventory is short.

• Stage OTC inventory; break out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies).

• Comply with Return to Stock SOP to locate prescriptions via inventory management queue.

• Ensure caps, vials, bags, etc., are correctly stocked.

• Record fridge and freezer temperature logs.

• Compliance / Sanitation:

• Comply with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI).

• Comply with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions.

• Comply with SOP to process PSE transactions; follow manual process only if electronic system unavailable.

• Comply with Central Fill check-in procedures.

• Ensure department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines.

• Remove trash from department; comply with trash compactor processes.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience:
• Experience in retail.
• Experience in pharmacy a plus.
• Experience working in a fast-paced environment.
• Knowledge/Skills/Abilities:
• Working knowledge of pharmacy-related tasks.
• Working knowledge of H-E-B RXEVO system.
• Working knowledge of register procedures.
• Working knowledge of H-E-B Pharmacy SOPs.
• Strong communication and customer service skills.
• Mathematical skills (including calculating measurements).
• PC skills, including MS Office and H-E-B software and programs required by the job.
• Cash-handling skills.
• Ability to maintain composure in high-stress situations.
• Ability to demonstrate strong telephone etiquette.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to work in a team environment.
• Ability to work with little direct supervision.
• Willingness to cross-train.
• Education:
• High School Diploma or GED or equivalent.
• Licenses/Certifications:
• Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation).
• Physical Demands & Working Conditions:
• Function in a fast-paced, retail, office environment.
• Work rotating shifts, including nights and weekends.
• Stand for extended periods (up to 12 hours).
• Regularly lift 30 lbs or more.
• Fulfill vision requirements for the job, specifically close vision and color vision.
• Maintain H-E-B Rx screener status, including required recertification.