CHB Operations Associate

About the Role

As a CHB Operations Associate, you will play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This role is well suited for someone who is detail-oriented, organized, and motivated to build expertise in customs brokerage while contributing directly to service delivery and operational excellence.

Key Responsibilities

• Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
• Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations
• Manage entry files in line with defined KPIs, service standards, and documentation requirements
• Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release
• Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
• Maintain accurate documentation and upload complete entry packages into internal systems
• Support billing processes, delivery orders, and operational reporting requirements
• Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes

Requirements & Tech Stack

• Operational accuracy & compliance focus: highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards
• 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments)
• Solid understanding of import processes, documentation, and regulatory compliance requirements
• Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree preferred or equivalent relevant work experience; Customs Broker License is an advantage but not required

What We Can Offer

• Exposure to global logistics operations and opportunities to build deep expertise in customs brokerage and trade compliance
• A collaborative team environment with strong cross-functional support and structured knowledge sharing
• Opportunities for learning and career progression within Maersk’s integrated logistics network
• A fast-paced yet supportive environment that encourages ownership, accountability, and continuous development.

Salary & Benefits

• Salary: $56,000 - $60,000 per year (*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.)
• Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Additional Information

• Job Type: Full Time
• Applicants must be authorized to work for any employer in the U.S.
• Relocation & Immigration support is not available for this position.