Program Assistant, Economic Empowerment

About the Role

World Relief seeks a Program Assistant to support the Economic Empowerment programs in Upstate SC, including Matching Grant, RSS Employment, Adult Education, and Walk-In Services. This entry-level role offers hands-on experience assisting refugee and immigrant clients with employment, life skills, and community connections as they adjust to a new community and work towards self-sufficiency.

Key Responsibilities

• Employment Programs Support:
• Assist Employment Specialists with client care and case management for new arrivals and established clients.
• Help clients build resumes, complete job applications, and prepare for interviews.
• Support job placements through application assistance, interview preparation, and transportation as needed.
• Facilitate job-readiness classes.
• Conduct follow-ups at 6-month, 12-month, and 180-day intervals to support job retention and program outcomes.
• Adult Education Support:
• Refer clients to community ESL providers and follow up to encourage consistent attendance.
• Support instructors and volunteers in the classroom as needed.
• Assist in coordinating classes and workshops, including financial literacy, entrepreneurship, digital literacy, and immigration workshops.
• Walk-In Services Support:
• Welcome clients, identify needs, and provide direct assistance or referrals.
• Assist clients with everyday needs such as forms, applications, correspondence, and connections to community resources.
• Administrative Support:
• Obtain client signatures for applications and program documents.
• Maintain accurate and timely client files, case notes, and data entry across programs.
• Handle check and mail delivery.
• Participate in staff meetings and trainings.
• Perform other duties as assigned.

Requirements & Tech Stack

• Microsoft Office Suite (Outlook, Excel, Word) and internet applications.
• Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards.

Qualifications

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals' For the Health of The Nation document.
• Experience in a social service setting assisting people in need (volunteering experience counts).
• Demonstrated understanding of case management processes.
• Cultural sensitivity working with people from diverse backgrounds and beliefs.
• Ability to problem-solve promptly and effectively.
• A flexible, motivated team player who thrives in a collaborative environment.
• Ability to prioritize and stay organized in a fast-paced, changing environment.

Preferred Qualifications:

• A High School Diploma or Bachelor’s Degree.
• Previous case management experience working with vulnerable populations (volunteer experience preferred but not required).
• Understanding of employment services and adult education as it relates to refugees and immigrants.
• Ability to speak another language.