Program Assistant, Economic Empowerment

About the Role

World Relief seeks a Program Assistant to support Economic Empowerment programs, including Matching Grant, RSS Employment, Adult Education, and Walk-In Services. This entry-level role provides hands-on experience assisting newly arrived and established refugee and immigrant clients in finding and maintaining employment, building life skills, and connecting with community resources to achieve self-sufficiency.

Key Responsibilities

Employment Programs Support

• Assist Employment Specialists with client care and case management.
• Help clients build resumes, complete job applications, and prepare for interviews.
• Support job placements by assisting with applications, interview preparation, and transportation.
• Facilitate job-readiness classes.
• Conduct follow-ups to support job retention and program outcomes.

Adult Education Support

• Refer clients to community ESL providers and encourage consistent attendance.
• Support instructors and volunteers in the classroom.
• Coordinate classes and workshops with program specialists, including financial literacy, entrepreneurship, digital literacy, and immigration workshops.

Walk-In Services Support

• Welcome clients, identify their needs, and provide direct help or referrals.
• Assist clients with everyday needs such as forms, applications, correspondence, and connections to community resources.

Administrative Support

• Obtain client signatures for applications and program documents.
• Maintain accurate client files, case notes, and data entry.
• Handle check and mail delivery.
• Participate in staff meetings and trainings.
• Perform other duties as assigned.

Requirements & Tech Stack

• Proficiency in Microsoft Office (Outlook, Excel, and Word) and internet applications.
• Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards.

Qualifications

• Mature and personal Christian faith.
• Commitment to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals' For the Health of The Nation document.
• Experience in a social service setting assisting people in need (volunteering experience accepted).
• Demonstrated understanding of case management processes.
• Ability to problem solve promptly and effectively.
• A flexible, motivated team player who thrives in a collaborative environment.
• Ability to prioritize and stay organized in a fast-paced, changing environment.

Preferred Qualifications

• A High School Diploma or Bachelor’s Degree.
• Previous case management experience working with vulnerable populations (volunteer experience preferred but not required).
• Understanding of employment services and adult education as it relates to refugees and immigrants.
• Ability to speak another language (preferred but not required).
• Cultural sensitivity working with people from diverse backgrounds and beliefs.