Party and Event Host

About the Role

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.

Key Responsibilities

• Event Coordination
• Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages (4 to 94+) by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting, and other activities.
• Facilitate and implement party add-ons (e.g., goody bags, balloons) to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards.
• Set up, break down, and clean before and after each event.
• Customer Experience
• Deliver friendly customer service by helping customers shop at the store and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs for compliance.
• Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
• Promote commitment to the organization’s vision and values, projecting a positive image and serving as a role model for other Team Members.
• Cross-trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
• Operational Tasks
• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Requirements & Tech Stack

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
• Excellent people skills.
• Good communication skills, including written, verbal, and nonverbal communication, as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.

Qualifications

• Must have experience working with children and children’s events.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.