Bilingual Business Development Associate (French)

About the Role

ISN is a global leader in contractor and supplier management. This role is designed as an entry point into long-term career opportunities within ISN, starting within the Customer Service team. Your language skills can open the door to a career in business development and account management, with a goal of transitioning into a Client Development role focused on B2B sales and account management within 12-24 months.

Key Responsibilities

• Assisting English- and French-speaking customers via phone, chat, and email.
• Handling inbound client inquiries and providing proactive customer support.
• Troubleshooting platform, account, and compliance-related issues.
• Building trust and strong working relationships with clients.
• Learning how businesses use ISN to manage contractors and suppliers.
• Collaborating with internal teams on customer retention and engagement efforts.
• Supporting sales and marketing initiatives.

Requirements & Tech Stack

• Advanced fluency in English AND French (written and verbal) required.
• Customer-focused and comfortable in a high-call-volume environment.
• Confident communicating with clients by phone and email.
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications).
• Diligence for in-depth learning of software programs and new concepts.
• Strong retention skills and patience for difficult troubleshooting scenarios.
• Desire to work in customer service and move into B2B sales within 12-24 months.
• Required to work in office at least 3 days a week.
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future.

Qualifications

• Bachelor’s degree from an accredited university and/or equivalent work experience.

Training

• 8-week training program covering soft skills development, customer service excellence, and ISN products and services.

Compensation

• Base pay: $37.50 per hour.
• Opportunity to earn up to $11,000 annual target incentives.
• Total annual potential compensation up to $89,000.
• Eligible for a Multilingual Bonus up to 10% of annual salary for employees consistently using bilingual skills.

Benefits

• 100% company-paid monthly insurance premiums for employees and dependents.
• Medical, Dental, Vision, and Life Insurance.
• Employee assistance program.
• 4% retirement matching.
• Long-Term & Short-Term Disability Coverage.
• Paid time off:
• 0-1 year – 15 days (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• 13 paid holidays.
• Monthly cell phone reimbursement.
• Complimentary parking space or monthly reimbursement for DART public transportation.
• Team-building activities and events.
• Matching charitable gift program.
• Professional development & training opportunities.
• Wellness Program.
• Business casual dress code, jeans allowed.

Onsite Requirements

• Employees must be within a commutable distance to the office.
• Required to be in-person during training and at least 3 days per week on an ongoing basis.