Desktop Support Engineer L1
Iron Systems, Inc
Eden Prairie, MNFresher50m agovia LinkedIn
Key Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software.
- Hardware/software troubleshooting and resolution.
- Performing IMAC (Install, Move, Add, Change) services for IT assets.
- Supporting mobile phone and non-PC equipment such as scanners and printers.
- Providing VIP support with tailored, high-touch service.
- Managing audio-visual, conferencing, and related technologies.
- Network & Sharing printer installation.
- Providing Office 365 support.
- Installing and troubleshooting coverage/compliance software.
- Maintaining IT inventory.
- Coordinating vendor support.
- Assisting with procurement.
- Supporting Mac devices.
- Adhering to defined Service Level Agreements (SLA’s).
- Supporting recurring meetings, events, and after-hours activities as required.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Requirements & Tech Stack
- Good communication skill.
- Good knowledge of DHCP, DNS.
- L1 level network troubleshooting and resolution for LAN Connectivity.
- Hands & feet support to Backend team for Network/Server/application issues.
- Working with vendor support contacts to resolve technical issues.
- Labeling Racks & devices.
- Server mounting/movement.
- Hands & Feet Support for DC (Compute, Storage, Backup, Network).
- Hands & feet support for Physical Servers, Network Devices, Storage, etc.
- Performing device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking.
Qualifications
- Engineers are expected to bring their own protective eyewear and composite-toed shoes.
- All remaining safety gear will be provided onsite.