Walsh Ranch Service, Cross Functional Rep

About the Role

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key Responsibilities & Essential Functions

• Customer Service / Sales / Stocking:
• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• May make regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total store, in multiple departments.
• Builds, stocks, and maintains displays and fixtures.
• Assists with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gains knowledge of multiple departments; applies understanding of processes / policies.
• Complies with store and department SOPs, policies, and applicable laws.
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties.
• Food Safety / Sanitation:
• Ensures compliance with departmental / store SOPs for food safety and sanitation.
• Properly operates and maintains all equipment.
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment.

Requirements & Tech Stack

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations
• Required Knowledge/Skills/Abilities:
• Knowledge of computer systems (Symbol, ACR, label machine).
• Required Customer service and interpersonal skills.
• Required Verbal / written communication and reading skills.
• Ability to adapt to performing a wide range of duties across multiple departments.
• Ability to work autonomously.
• Education: HS Diploma or GED or equivalent.
• Licenses/Certifications: Completion of Company Orientation and Safety Training.

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, requiring detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Work flexible schedules to accommodate differing department shifts.
• Specific physical demands and working conditions vary by department (e.g., Bakery, Dairy, Frozen, Grocery, Market, Deli, Cosmetics, Drugstore, General Merchandise, Floral, Gas Station, Produce, Seafood, Service, Shelf Edge).
• Note on lifting: Partners are responsible for never lifting beyond their own safe lifting limit. Assistance should be requested or components broken down if an item is too heavy.