Business Development Associate
ISN
Dallas, TXFresher1h agovia LinkedIn
About the Role
ISN is seeking motivated professionals to launch a career in client relations and B2B sales. This role begins within the Customer Service team, building foundational client communication and relationship-management skills to prepare for future growth into B2B sales opportunities at ISN.
Key Responsibilities
- Assisting customers via phone, chat and email
- Handling inbound client inquiries and providing proactive customer support
- Troubleshooting platform, account, and compliance-related issues
- Building trust and strong working relationships with clients
- Learning how businesses use ISN to manage contractors and suppliers
- Collaborating with internal teams on customer retention and engagement efforts
- Supporting sales and marketing initiatives
Requirements & Tech Stack
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Desire to work in Customer Service and move into B2B sales within 12-24 months
- Required to work in office at least 3 days a week
- Authorized to work in the U.S. and will not require visa sponsorship now or in the future
- Proficient computer skills: Word, Excel, PowerPoint, e-mail applications
Qualifications
- Customer-focused and comfortable in a high-call-volume environment
- Confident communicating with clients by phone and email
- A career aspiration to start in Customer Service and progress into B2B sales
- A diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios