Full-Time Teller

About the Role

The Equitable Bank is seeking a Full-Time Teller to join their team. This role emphasizes exceptional customer service, relationship-building, and sales engagement. The position is scheduled Monday through Friday with some Saturday mornings. Occasional travel for training and providing assistance at other offices may be required.

Position Overview

This role combines exceptional customer service with relationship-building and sales engagement. The ideal candidate enjoys meaningful customer conversations, identifying financial needs, and connecting customers with the right solutions to help them succeed.

Key Responsibilities

• Deliver friendly, accurate, and efficient service while building lasting customer relationships.
• Engage with customers to identify financial needs and recommend appropriate products and services.
• Identify referral opportunities that support customers' financial goals and contribute to branch growth objectives.
• Conduct outbound customer outreach to share product updates, promote special offers, and strengthen customer and community relationships.
• Develop and maintain knowledge of bank products and services to confidently explain features and benefits.
• Process deposits, withdrawals, payments and other transactions accurately while providing an exceptional customer experience.
• Follow all bank policies, procedures, and regulatory requirements.
• Collaborate and learn from teams across the bank including customer service, accounting, loan servicing, and other departments.

Benefits

• Monthly referral bonuses
• 401(k) with 4% dollar-for-dollar employer match
• Paid time off
• Bank paid life insurance at four times your annual salary
• Medical, dental, vision insurance
• Flexible spending and childcare accounts (FSA)
• Personal banking and loan benefits

Requirements & Tech Stack

No specific tech stack is mentioned in the provided text.

Qualifications

Job Skills

• Strong listening and interpretive skills with the ability to match customer needs to appropriate financial solutions.
• Confidence initiating conversations and building rapport with customers.
• Goal-driven mindset with the ability to work toward monthly referral objectives.
• Experience using customer relationship-building tools or willingness to learn.
• Ability to present product information clearly and persuasively.
• Strong attention to detail and commitment to accuracy.

Education Requirements

• High school degree or equivalent required.
• Demonstrated success in a retail, financial, or service-based sales environment preferred.
• Cash handling experience is highly desirable.