Medical Office Assistant

About the Role

The Medical Office Assistant (MOA) will perform clerical duties in the Patient Access Center. The role involves providing excellent customer service to patients, physicians, and other members of the healthcare team.

Key Responsibilities

• Greet and welcome each patient and visitor, exhibiting excellent customer service skills.
• Assist with patient flow and coordinate a positive patient experience through the department’s approved check-in/out process.
• Accurately determine patient needs, notify clinical staff of patient availability, and ensure patients complete required forms/paperwork.
• Manage patient appointments, check in/out patients, receive and scan patient paperwork, and respond/resolve tasks in Epic.
• Organize and distribute information needed for patient care, providing PHI to patients and internal/external parties in compliance with HIPAA guidelines.
• Follow instructions from team leaders to ensure high-quality patient care.
• Perform Call Center duties, including managing patient calls, scheduling appointments, and routing patient needs appropriately.
• Perform referral duties, including processing, coordinating, tracking, and following up on patient referrals.
• Secure each visit by managing payments and batches, collecting and communicating patient balances, estimates, and co-pays, and accurately collecting insurance information.
• Accurately enter patient information into patient medical records.
• Conduct general MOA duties such as pre-certifications and authorizations, chart preparation, and clerical tasks.
• Maintain strong working relationships with administrative and clinical teams.

Core Competencies

• Knowledge of medical terminology.
• Knowledge of the application of medical chart requirements.
• Knowledge of HIPAA regulations.
• Excellent written and verbal communication skills.
• Proficiency in administrative tasks.
• Basic understanding of clinical tasks.
• Excellent interpersonal skills.
• Exceptional attention to detail.

Requirements & Tech Stack

• High School Diploma or equivalent.
• Minimum of 1+ years of customer service experience.
• Experience using Epic system is strongly preferred.