Medical Assistant

About Vivia Health

Vivia Health is committed to delivering high-quality, holistic healthcare services to patients, regardless of their financial circumstances. Our multidisciplinary team offers integrated services, including primary care, behavioral health, psychiatric care, and social services, to address the comprehensive needs of underserved communities.

Position Summary

As a Medical Assistant at Vivia Health, you will play a critical role in improving the health and well-being of a diverse patient population by assisting with patient care in both primary care and behavioral health settings. This role requires collaboration with Family Nurse Practitioners, the Nursing Consultant, and an interdisciplinary care team to deliver preventative care, chronic disease management, and promote overall wellness.

Key Responsibilities

• Patient Care & Documentation:
• Perform and record patient vital signs, medical history, and chief complaints in the EHR system (AthenaOne preferred).
• Assist Family Nurse Practitioners during medical examinations and procedures.
• Prepare and administer medications under the supervision of the Family Nurse Practitioner.
• Lab & Diagnostic Support:
• Collect, prepare, and label laboratory specimens for processing.
• Perform basic laboratory tests and ensure timely documentation of results.
• Patient Education & Communication:
• Instruct patients on medication usage, dietary guidelines, and follow-up care.
• Communicate test results and care instructions to patients as directed by healthcare providers.
• Answer calls, respond to patient inquiries, and coordinate follow-up visits as necessary.
• Medical Equipment & Supply Management:
• Sterilize instruments and ensure proper functioning of medical equipment.
• Maintain and reorder inventory of medical supplies as needed.
• Medical & Psychiatric Referral Management:
• Manage and coordinate medical and psychiatric referrals to ensure timely and appropriate patient access to specialist care.
• Track referral progress, follow up with patients, and confirm completion of appointments.
• Medication Preauthorization:
• Facilitate and follow through with the preauthorization process for medications, ensuring compliance with insurance requirements.
• Collaborate with healthcare providers and insurance companies to resolve authorization issues promptly.
• Administrative & Billing Support:
• Assist with insurance coding, billing, and claims processing to ensure timely reimbursement.
• Support EHR documentation and coordinate with patients regarding insurance questions and payment arrangements.

Requirements & Tech Stack

• Education & Certification:
• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification preferred.
• Technical Skills & Experience:
• Proficiency in EHR systems (AthenaOne preferred).
• Knowledge of medical terminology, billing, and coding practices.
• Communication & Interpersonal Skills:
• Strong interpersonal and communication skills with a patient-first approach.
• Ability to collaborate effectively with clinical teams and build trust with patients.
• Organizational Skills & Attention to Detail:
• Strong organizational skills with the ability to manage multiple priorities.
• Attention to detail in documenting patient information, following procedures, and managing supplies.

Work Schedule

• Full-time: 4 days per week (32 hours per week) at our Rogers Park or Bucktown clinic.
• Schedule may vary based on patient caseload and clinic needs.