Retention Specialist
Skill Veda
Kolkata, West Bengal, India0–2 yrs40m agovia LinkedIn
Location: Kolkata (Work from Office)
About the Role
Skill Veda is looking for a customer-focused and energetic Retention Specialist to strengthen relationships with our existing customers. The primary responsibility will be to engage with customers from the existing database through outbound calls, understand their needs, encourage repeat purchases, and deliver a delightful brand experience. This role is ideal for someone who enjoys speaking with people, building relationships, and achieving sales and retention targets.
Key Responsibilities
- Call customers from Skill Veda's existing customer database on a daily basis.
- Build strong relationships and create a positive customer experience.
- Inform customers about new collections, offers, launches, and exclusive promotions.
- Encourage repeat purchases and improve customer retention.
- Understand customer preferences and recommend relevant products.
- Resolve basic customer queries and coordinate with internal teams when required.
- Maintain accurate records of customer interactions in the CRM.
- Achieve daily calling, conversion, and revenue targets.
Requirements & Tech Stack
- Graduate in any discipline.
- 0–2 years of experience in customer service, telesales, retention, inside sales, or customer support.
- Excellent communication skills in Hindi and English. Bengali proficiency is an added advantage.
- Confident on phone with strong interpersonal skills.
- Comfortable working with CRM tools and basic Microsoft Excel.
- Target-oriented with a customer-first mindset.
Compensation
- Fixed Salary: ₹3,00,000 LPA
- Attractive Performance Incentives