Customer Onboarding Specialist

About BrightEdge

BrightEdge is a leading SEO, search, and brand visibility platform. Founded in 2007, BrightEdge is trusted by thousands of organizations across more than 80 countries. Their platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies.

About the Role

This role requires at least 3 days onsite in their Cleveland office. The Customer Success organization provides strategic support to customers, helping them gain value from the BrightEdge technology.

As a Client Onboarding Specialist, you will:

• Work directly with new customers as they begin using the BrightEdge platform.
• Lead onboarding sessions, educate customers on best practices, and answer questions.
• Help customers build a strong foundation for success.

You will build valuable skills in customer communication, presentation, technology, analytics, and digital marketing, with structured training and coaching.

Key Responsibilities

• Lead customer onboarding by conducting virtual training sessions on the BrightEdge platform and its core capabilities.
• Build platform expertise by developing a strong understanding of BrightEdge's technology and staying current with the digital marketing and search landscape.
• Solve problems by responding to customer questions, identifying challenges, and working through solutions.
• Drive adoption by helping customers become comfortable using the platform and establishing a foundation for long-term success.
• Manage the onboarding process by coordinating scheduling, follow-ups, and training materials.
• Continue developing by receiving regular coaching and feedback.

Requirements & Tech Stack

• Bachelor’s degree required.
• Relevant Experience: Customer-facing experience, internships, or coursework in customer success, marketing technology, digital marketing, analytics, or a related field.
• Curiosity & Adaptability: Genuine interest in technology, digital marketing, AI, and the evolving search landscape.
• Communication & Presentation: Strong verbal, written, and presentation skills.
• Problem-Solving: Strong analytical and problem-solving skills.
• Organization: Highly organized with the ability to manage multiple priorities.
• Customer Mindset: Coachable, collaborative, and interested in working with customers.

Benefits & Perks

• Motivating, high-impact work that builds your career.
• Medical, dental, and vision insurance with multiple package options.
• 15-23 days PTO depending on tenure plus 10 paid holidays.
• Pre-tax commuter benefit plan and company contribution.
• Discounted gym membership and fitness benefits.
• Therapy and professional coaching sessions through Spring Health.
• 4-6 weeks fully paid parental leave.
• Pet wellness and insurance plans.

This role offers a base salary plus a quarterly performance bonus.