Customer Service Representative

About the Role

The Customer Service Representative is a full-time, in-office role based in Plymouth, MN.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide clear information on products, services, and technical solutions.
• Create and manage service requests.
• Update customer records.
• Coordinate with technical, projects, and sales teams.
• Follow up to ensure timely resolution of issues.
• Support customers through the lifecycle of their communication solutions.
• Document customer interactions.
• May be assigned duties to assist with the implementation/projects team.
• Handle multiple tasks and assigned duties by Manager(s).

Requirements & Tech Stack

• Professionalism and reliability in customer-facing roles.
• Demonstrated ability to foster Customer Satisfaction through timely issue resolution and clear, respectful communication.
• Skills in enhancing the overall Customer Experience by understanding customer needs and providing appropriate solutions or referrals.
• Experience working alongside Customer Service Representatives or in similar team environments.
• Strong verbal and written communication skills, including active listening.
• Ability to learn and explain technical concepts related to telephony, VoIP, cabling, and related communication solutions.
• Comfort using CRM or ticketing systems.
• Basic proficiency with office productivity software (e.g., email, spreadsheets, and documentation tools).
• Organized, detail-oriented approach.
• Ability to manage multiple customer requests and priorities in a fast-paced environment.
• Positive attitude and effort to improve personal and company duties.
• Ability to strive for excellence.

Qualifications

• Customer Service and Customer Support experience preferred.
• Prior industry experience in telephony, VoIP, cabling, or related communication solutions is a plus.
• High school diploma or equivalent required.
• Additional education or training in business, communications, or technology is beneficial.

The company offers training in the right person that wants to learn and shows initiative to learn during slow periods.

Some duties and tasks may change on a day-to-day basis.

Opportunity to grow into a Project Manager for the right person with drive and attention to detail.