Customer Support Specialist

About the Role

We’re looking for a customer-focused and tech-savvy Customer Support Specialist to be the first point of contact for our customers and internal teams. You’ll help users navigate our platform, resolve requests, and ensure every interaction is helpful, clear, and professional. This role is ideal for someone who enjoys helping people, learning new tools, and using technology to solve problems. You do not need prior experience in a software support role.

Key Responsibilities

• Support customers via email, chat, and ticketing systems
• Guide users through platform features and workflows
• Process requests and communicate updates clearly
• Document interactions and escalate issues when needed
• Provide basic Tier 1 IT support, including troubleshooting and onboarding assistance
• Deliver a friendly, patient, and solutions-oriented experience

Requirements & Tech Stack

• Experience in a customer-facing or customer support role (any industry)
• Strong comfort with technology, particularly Microsoft Office and web-based applications
• Clear written and verbal communication skills
• Strong organization and attention to detail
• A customer-first mindset and willingness to learn new systems
• Bonus: Experience with SaaS platforms, CRM tools, or helpdesk systems

Additional Information

• This is a full-time position.
• Based initially in our Saratoga Springs office and moving to a more flexible hybrid working schedule.

Why Join Us

• Flexible Hybrid Working in Saratoga Springs
• Client-Focused Role: Build long-term relationships
• Growing Platform: Join an exciting high growth organization
• Impact: Play a key role in customer support.
• Collaborative: Work alongside experienced, supportive professionals

Compensation & Benefits

• Salary: approx $40,000 – $50,000 (commensurate with experience)
• Comprehensive benefits package
• Clear opportunities for professional development and advancement
• A supportive, collaborative environment where your work makes a real impact