Client Success Associate

About the Role

The Client Success team follows a Client for Life Philosophy, ensuring every Gartner client receives value far exceeding their investment. Associates understand and surface client business priorities, break down challenges, and identify effective ways to support clients in making the right business decisions. They are responsible for articulating Gartner value to prospective clients, onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products.

The New Client Engagement (NCE) business unit focuses on providing the highest level of service to prospects and clients through two functions: Client Onboarding and Insights Platform Walkthrough.

• Client Onboarding: Provides a customized experience for new and upgraded clients.
• Insights Platform Walkthrough: Provides pre-sale demonstrations of Gartner resources, including the gartner.com platform, to prospects as part of the sales process.

The NCE team utilizes Gartner assets and the gartner.com platform to provide a valuable client experience, starting with a prospect demonstration, moving to client onboarding, and then transitioning to a service delivery associate. You’ll apply strategic thinking and relationship building to help executives solve their most pressing business challenges by understanding critical initiatives and aligning Gartner research and expertise.

Key Responsibilities

• Lead prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
• Collaborate with Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.

Requirements & Tech Stack

• Bilingual Spanish / English Speaking
• Bachelor’s degree preferred
• 6+ months relevant professional and/or internship experience with a proven track record of success fueled by a passion for driving client success.
• Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to be agile and flexible.
• Well-defined time management and organizational skills.

About Gartner

Gartner, Inc. (NYSE:IT) guides the leaders who shape the world by delivering actionable, objective business and technology insights. They support over 13,000 client enterprises in approximately 90 countries. Gartner is at the center of the AI revolution, providing guidance for clients' AI journeys and setting the standard for organizations leveraging artificial intelligence.

What Gartner Offers

• Competitive salary: $53,000 - $77,000 USD base salary range.
• Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• Generous paid time off (PTO) policy.
• 401k matching up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Medical, Dental & Vision Plans.
• Parental Leave.
• Employee Assistance Program (EAP).
• Charity match program.
• Professional development and unlimited growth opportunities.
• World-class training through their Academy and ongoing training from their L&D team and leadership.
• Hybrid work environment offering flexibility.
• Collaborative, team-oriented culture that embraces diversity.