Operations Associate (Hybrid, New Mexico)
Century Automotive Service Corporation
Albuquerque, NM0–2 yrs51m agovia LinkedIn
About the Role
Century Automotive Service Corporation, a Mapfre company, is a leading provider of automotive F&I solutions. This role supports customers, dealers, agents, and internal partners through account servicing, operational, and customer support activities.
Work Schedule: Hybrid (3 days in office, 2 days remote) | Monday-Friday | 9:30 a.m. - 6:00 p.m. MT
Key Responsibilities
- Serve as a primary contact for customers, dealers, agents, and business partners.
- Handle inbound and outbound calls related to contracts, billing, account status, and service requests.
- Process operational transactions, account updates, contract changes, and dealer requests.
- Manage and respond to inquiries through shared inboxes and internal systems.
- Support dealer and producer account setup, user access administration, and portal maintenance.
- Research and resolve basic account, billing, rating, and contract issues.
- Assist with dealer reviews, reporting, and financial transaction processing.
- Maintain accurate records and ensure compliance with established procedures.
- Identify issues requiring escalation and collaborate with internal teams to support resolution.
- Participate in cross-training, process improvement initiatives, and special projects.
Requirements & Tech Stack
- High School Diploma or equivalent required; Associate's Degree preferred.
- Experience in customer service, operations, administration, financial services, insurance, dealer F&I and back office or TPA experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office and business systems.
- Commitment to delivering exceptional customer service and quality work.
Pay & Benefits
Pay Range: $41,200 - $51,400 (non-exempt)
Benefit Highlights:
- Paid Time Off (PTO)
- 401(k) & Profit Sharing
- Medical, Dental and Vision Coverage
- Other Benefits: STD, LTD, Life Insurance, FSA, HSA and various wellness programs