Aviation Services Representative 1
Garmin
Olathe, KSFresher57m agovia LinkedIn
About the Role
Garmin is seeking a full-time Aviation Services Representative 1 at its U.S. headquarters in the Greater Kansas City area. The schedule for this position is Wednesday to Saturday, 7:00 am - 6:00 pm.
Key Responsibilities
- Provide basic technical customer support for Garmin's Aviation Services products.
- Answer phone calls, emails, chat, and web posts in a timely manner.
- Resolve basic customer inquiries and requests regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
- Work with customers to determine which aviation service(s) will work best for their individual needs and assist with the purchasing process of subscriptions, including taking payment information, investigating auto-renewal issues, and refunds.
- Escalate issues for resolution, documentation, and follow-up when necessary.
- Receive and escalate field-related issues to drive product improvements and facilitate timely resolution of emerging concerns.
- Monitor alarms for all clients and servers to ensure website(s) and applications are performing as desired.
- Consult frequently asked question topics for commonly encountered questions.
Requirements & Tech Stack
- Basic technical customer support for Garmin's Aviation Services products.
- Garmin Pilot, Garmin Aviation Database Manager, and FltPlan Go application support.
- Basic knowledge of resources, systems, and databases.
- Monitoring alarms for clients and servers.
Qualifications
- High School Diploma or GED.
- Demonstrated interest for the product segment and interest in developing product knowledge.
- Demonstrated customer service knowledge.
- Proficient verbal, written, and interpersonal communication skills.
- Must exhibit professionalism, be team-oriented, possess a positive attitude, and work well with others.
- Excellent time management and follow-up skills.
- Demonstrated reliable and predictable attendance.
- Demonstrated computer skills and ability to navigate multiple screens.
Desired Qualifications
- Fluency in Spanish, Portuguese, and/or French languages in addition to English.
- Pilot Rating.