Medical Assistant

About the Role

In collaboration with patients, families, and staff, this role performs selected clinical and administrative/clerical duties including basic patient care and administrative tasks associated with patient intake.

Key Responsibilities

• Interview patients, record history, and measure/record vital signs (height, weight, BMI, head circumference, current medications, pulse oximetry, patient comfort level).
• Verify patient information (demographics, insurance, vitals, medications) and complete intake process, including data entry into EHR/EPM.
• Greet and assist patients courteously, answer telephones, provide information, and verify patient information.
• Collect, perform, document, and report results of CLIA waived lab tests (e.g., urine dip, pregnancy tests, finger stick blood glucose, fecal occult blood, rapid influenza, rapid strep).
• Collect, prepare, and document specimens (blood, urine, stool, sputum).
• Perform clinical duties as assigned, including preparing patients for examinations/treatments, assisting providers, setting up exam/procedure rooms, and preparing instruments for sterilization.
• Complete pre-visit planning to support clinical visits.
• Administer medications per CUC formulary.
• Perform medical acts as prescribed by Standing Delegation Orders.
• Dismiss patients at the end of clinic visits, completing orders, tasks, and patient plans.
• Participate in new employee orientation and attend mandatory meetings.
• Work collaboratively with staff, patients, and providers to communicate and coordinate patient care and workflow.
• Coordinate and manage patient care, including communicating test results, assisting with pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments/tests.
• Follow up on diagnostic tests to ensure completion and documentation in EHR.
• Perform surveillance programs, including completing medical records with labs, authorizations, X-rays, hospital records, and previous patient care documentation.
• Maintain a clean and functional environment, including cleaning and disinfection of equipment, exam rooms, and storage areas per CUC guidelines.
• As assigned, may serve as a scribe, accurately documenting medical visits and procedures performed by the provider, including:
• Patient medical history and physical exam.
• Procedures and treatments performed by healthcare professionals.
• Patient education and explanations of risks/benefits.
• Provider-dictated diagnoses, prescriptions, and instructions for patient/family self-care and follow-up.
• Prepare referral letters as directed by the provider.
• Perform other duties as assigned.

Requirements & Tech Stack

• EHR/EPM
• CLIA waived lab tests
• CUC formulary
• Standing Delegation Orders
• CUC guidelines

Qualifications

Minimum Education

• Graduation from high school or equivalent.
• Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.

Minimum Experience

• Completion of a medical assistant externship.

Required Certifications/Licensure

• Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross.
• Must maintain a current CPR certification during employment.