Operations Assistant

Key Responsibilities

• Drive operational coordination and load visibility
• Track outbound loads daily and ensure system updates are accurate and timely
• Proactively communicate delays to leadership and cross-functional stakeholders before 11 AM
• Monitor pickup schedules and investigate loads that have not departed by 10 AM
• Escalate operational risks and delays to Linehaul and leadership with clear context
• Execute administrative and documentation workflows
• Manage driver documentation, including IC paperwork, plates, IFTA, and compliance materials
• Collect and route maintenance records to Safety to ensure compliance standards are met
• Manifest inbound and outbound freight, ensuring documentation accuracy across systems
• File and maintain exception reports and operational records
• Support delivery execution and customer commitments
• Schedule delivery appointments, including direct deliveries and diverts
• Coordinate redeliveries and obtain ACR (Additional Charge Request) authorization
• Enter ACRs into systems with precision to ensure financial and operational alignment
• Partner with brokers to secure rates for non-service point returns
• Resolve operational exceptions and improve throughput
• Trace freight and investigate shipment issues across terminals and agent networks
• Coordinate with internal teams and external partners to resolve delivery disruptions
• Identify recurring issues and escalate patterns that impact service performance
• Support all terminals with system-related and operational inquiries
• Maintain operational infrastructure and team efficiency
• Monitor functionality of printers and administrative equipment within operations
• Provide general administrative support including data entry, filing, imaging, and reporting
• Preset appointments for inbound freight and linehaul contractors
• Contribute to team-based operational goals and continuous improvement efforts

Requirements & Tech Stack

• High school diploma or GED required; equivalent experience considered
• 1–3 months of relevant administrative or operations experience preferred
• Strong written and verbal communication skills with the ability to interact across all levels
• Basic computer proficiency; familiarity with AS/400, Microsoft Office, and imaging tools preferred
• Foundational math skills and comfort working with weights, distances, and monetary values
• Ability to read, interpret, and follow written and verbal instructions
• Strong organizational and prioritization skills in a fast-paced environment
• Capacity to manage multiple tasks simultaneously with attention to detail
• Problem-solving ability in situations with limited standardization
• Hazardous Materials Handling certification preferred
• Experience in transportation, logistics, or terminal operations is a plus

Compensation & Setup

• Compensation: $18.50 per hour
• Location: Onsite | Commerce, CA
• Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off

Physical Demands and Work Environment

• Light physical activity performing non-strenuous daily activities of an administrative nature.
• Regularly required to sit, stand, walk, reach/handle items, work with fingers, have color vision, talk and hear.
• Occasionally asked to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 25 lbs.
• Noise level can be loud due to printers and forklifts.
• Works in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Might be required to occasionally work near toxic or caustic chemicals, moving mechanical parts and/or fumes or airborne particles.