Deli Clerk

Job Title: Deli Clerk

Department: Delicatessen

General Function

• Responsible for handling food in a safe manner and ensuring the work area is always clean and neat.
• Runs department registers, receives payments, and makes change, where applicable.
• Ensures a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Key Responsibilities

• Provides prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn and use customers’ names.
• Assists customers by:
• Escorting them to products.
• Securing out-of-reach products.
• Loading or unloading heavy items.
• Passing along customer suggestions or requests.
• Performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service, including taking customer orders.
• Takes customer orders at the delicatessen counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews orders for the day.
• Understands and practices proper sanitation procedures; ensures the work area is clean and neat.
• Reviews the status and appearance of food for freshness.
• Ensures an adequate food supply is ready and on hand, and develops or follows a production list.
• Anticipates product needs for the department daily.
• Prepares, finishes, and replenishes product as necessary.
• Checks in product, puts product away, and may review invoices.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines for personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Responsibilities

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Delivers orders as needed.
• Prices products for customers as necessary.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Requirements & Tech Stack

• Telephone
• Fax
• Copier
• Intercom system
• Computer
• Calculator
• Kitchen utensils
• Hot wrapping machine
• Garbage disposal
• Trash compactor
• Cardboard compactor
• Box cutter
• Slicer
• Scales
• Delivery van
• Pallet jack
• Knives

Qualifications

• Must be able to understand and follow verbal or demonstrated instructions.
• Must be able to write identifying information.
• Must be able to request supplies orally or in writing.
• Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
• Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• Exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis.
• Occasional exposure to temperature extremes and cleaning chemicals/solvents.
• Fast-paced work environment.

Contacts

• Daily contact with the general public and customers.
• Contact with federal/state governmental or regulatory agencies regarding inspections.