Host / Cashier, FOH

About the Role

The Host/Cashier is the first point of contact for guests and plays a key role in delivering a warm, welcoming experience. This role is responsible for greeting guests, managing dining room flow, handling payments, and maintaining an organized and efficient front-of-house environment.

Key Responsibilities

• Greet all guests with warmth, enthusiasm, and a genuine desire to create a memorable experience.
• Manage the waitlist, seating rotation, and table availability to ensure smooth service flow.
• Answer phones promptly and handle takeout orders with accuracy and attention to detail.
• Process payments, handle cash/card transactions, and follow all cash-handling procedures.
• Maintain cleanliness and organization of the host stand, lobby, menus, and restrooms.
• Communicate clearly with servers, managers, and kitchen staff regarding seating, large parties, and special requests.
• Monitor lobby conditions and guest needs, including ADA access and accommodations.
• Support to-go order packaging and accuracy when volume requires.
• Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use.
• Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment.

Requirements & Tech Stack

• Customer service or hospitality experience preferred.
• Strong verbal communication skills and ability to engage with guests in a friendly, professional manner.
• Ability to multitask and maintain composure in a fast-paced environment.
• Attention to detail when entering orders, quoting wait times, or processing payments.
• Ability to follow written and verbal instructions.
• Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work.

Physical Demands & Work Environment

• Standing for long periods of time.
• Frequent walking, bending, and reaching.
• Lifting up to 25 lbs.
• Working in high-traffic areas with constant guest interaction.
• Occasional exposure to outdoor weather conditions.

Compensation & Benefits

• Competitive pay - $17.13/hr. + tips
• Medical insurance – 80% employer paid after 60 days (with qualifying hours).
• 401(k) with company match (eligible after 1 year of service).
• Voluntary dental and vision coverage.
• Employee Assistance Program (EAP).
• Paid sick leave (per WA state/local laws).
• Employee meal discounts.
• Opportunities for advancement within a growing restaurant group.
• Supportive, team-oriented culture.