Contact Center Agent I
Community West Credit Union
Grand Rapids, MIFresher50m agovia LinkedIn
About the Role
Community West Credit Union is seeking a Contact Center Agent I to provide prompt and courteous support to members, assisting with a variety of service requests and answering basic questions related to accounts, payments, products, and services. The goal is to ensure a positive member experience.
Key Responsibilities
- Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
- Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.
- Research account issues and resolve documentation errors, escalating more complex matters when needed.
- Assist with completing forms, wires, account updates, and applications.
Requirements & Tech Stack
- High school diploma or GED
- Communicates clearly, respectfully, and professionally
- Comfortable with using a computer, Word, and Excel
- Strong attention to detail
- Organizational skills
- Ability to multi-task
- A member-first mindset
Work Environment:
Schedule: Monday through Friday, 8:30am – 5pm EST.
The employee regularly works in a hybrid work setting.