Field Service Engineer

Field Service Engineer I

About the Role

Electric Machinery, a division of WEG Electric Corp., is seeking a motivated Field Service Engineer I to deliver industry-leading service for large industrial AC motors and generators worldwide. The successful candidate will support installation, commissioning, troubleshooting, field testing, and repair services at customer sites, including potential international travel. This role requires extensive hands-on technical experience and the ability to work independently and as part of a global team.

Key Responsibilities

• Perform field services for large industrial AC motors and generators, including installation, commissioning, troubleshooting, and repairs.
• Conduct a variety of field tests on AC motors and generators, including insulation resistance testing, surge testing, vibration analysis, and electrical testing.
• Promote strong customer relationships by demonstrating enthusiasm and dedication to resolving service requests effectively.
• Provide technical support to customers over the phone after-hours as needed.
• Complete daily updates, field service reports, time cards, and expense reports. Develop written documentation for services provided.
• Propose repair options and other products to customers. Deliver and explain quotes, and close sales as needed.
• Assist in the training of new team members, customers, and service partners on service procedures and best practices.
• Maintain a strong commitment to safety protocols, and complete required safety training, including TWIC cards and OSHA 40-hour training.

Travel Requirements

• Be prepared for 100% travel, with the possibility of 50% international travel.
• Must possess a valid passport and be eligible for international travel.
• Must be able to legally drive a vehicle in the US.

Requirements & Tech Stack

• Experience with large industrial AC motors and generators.
• Experience with power generation systems and general industrial systems.
• Proficiency in SAP, Outlook, Word, Excel, PowerPoint.
• Ability to complete required safety certifications and physical evaluations.
• Must successfully comply with random drug testing requirements.
• Must successfully pass a background check.

Qualifications

• A BS in Electrical, Industrial, or Mechanical Engineering or equivalent technical training.
• 0-2 years of experience in field service for rotating equipment.
• Excellent oral and written communication skills.
• Physical ability to travel extensively.
• Ability to lift up to 45 pounds unassisted.
• Ability to climb ladders or scaffolding and use fall protection equipment when required.
• Physical ability to travel freely within manufacturing and office facilities, including climbing stairs and moving over, around, and about shop machinery.
• Physical ability to travel via public, commercial or personal transportation.